So, as a Funspot customer, you have to fill out forms in order to get something repaired?!? I've never heard of any arcade business like that in my life (and I've been an arcade tech for over 20 years) and you *never* want to leave it to customers to remind you to do your job. You know what happens if your business adopts that attitude? First you lose the income on the machines due to people not playing them (because most people won't bother wasting time telling someone about it), and then you lose the location to a competitor. And Weirs Beach's 2 arcades are only 15 minutes away down the same road...
The Funspot floor with the classic games is like the 'forgotten floor'. I saw at least 3 machines with pictures so dark it looked like they were off if not for the marquee lights. I was there for an hour and left. Just about everything I played had a problem (bad pictures, no sound, broken controls, won't take tokens, etc). In my letter to Gary I offered to at least recap some monitor boards for him, but as I mentioned, he can't even bother to respond, so I'm not surprised the games are in the condition they're in. Even if there's only one tech on duty, machines like those with bad pictures shouldn't even be on (unplug it, put an 'ooo' sign on it, and get back to it later). The "World's Largest Arcade" might have been the place to be years ago, but not now. In Funspot's case, size definitely doesn't matter. I saw attendants on other floors, but the one with the classic games definitely had a vibe of 'nobody gives a s--t'.
And what do I see in this month's RePlay magazine? An article about the ACAM (American Classic Arcade Museum) by Mike Stulir, ACAM's VP. And who's the President of the ACAM? None other than Gary Vincent.
Edited by Scott Stilphen, 28 June 2017 - 06:28 PM.