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So I scored Astal for Sega Saturn a week ago on eBay. It was advertised in great shape with the case intact. The seller puts it in a priority mail with no bubble wrap or paper which obviously would allow for jostling during shipment. Unsurprisingly, another Saturn case is needlessly ruined. I reached out to the seller explaining the situation and asked for a partial refund of $8 for the case. This is based on the cost of 10 replacement cases from Limited Run. Instead of taking any responsibility for the poor packing, he suggested that I open a claim with USPS stating that the item wasn't damaged when he put it in the box!
I have a real problem with opening a claim because it truly is due to a lack of packing and not USPS. I'd like to keep the game as they are getting harder to come by. Its really not the money at all its the point of the thing. I can't imagine sending a good Saturn case out like that. I know that many of you buy and sell on eBay. Is a negative or neutral rating warranted?
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I wouldn't bother with a USPS claim, as that will go nowhere. It will just be a waste of time. Open a case with ebay.
And I would absolutely leave a negative if the seller doesn't resolve it properly. A partial refund is very fair.
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Thanks @RickR! I appreciate the perspective.
While I know eBay would probably have supported any claim, I gave him an opportunity to take some responsibility. I just left my first negative feedback since opening my account in 1998. It's not something I take lightly because I know how that can impact sales. But there are reasons for the feedback system. And this type of seller is one.
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Absolutely.
I have another friend that had an ebay issue today. They bought an old 50's board game. The seller taped the board game box up, slapped a label on it, and shipped it like that! Can you even believe it? They ruined the box! But, when my friend complained, they gave him a full refund and told him to keep the game. In that case, it sucks, but it's worth leaving a positive feedback because they made things right.
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