Sabertooth
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So I scored Astal for Sega Saturn a week ago on eBay. It was advertised in great shape with the case intact. The seller puts it in a priority mail with no bubble wrap or paper which obviously would allow for jostling during shipment. Unsurprisingly, another Saturn case is needlessly ruined. I reached out to the seller explaining the situation and asked for a partial refund of $8 for the case. This is based on the cost of 10 replacement cases from Limited Run. Instead of taking any responsibility for the poor packing, he suggested that I open a claim with USPS stating that the item wasn't damaged when he put it in the box!
I have a real problem with opening a claim because it truly is due to a lack of packing and not USPS. I'd like to keep the game as they are getting harder to come by. Its really not the money at all its the point of the thing. I can't imagine sending a good Saturn case out like that. I know that many of you buy and sell on eBay. Is a negative or neutral rating warranted?
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- socrates63 and RickR
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I had a case I mentioned in the "recent finds" forum thread. I bought 3 SMS games. Two of them had the wrong game in the casing. I was able to salvage two of the three. I contacted the seller, and they gave me a 1/3 partial refund. Very fair. I left a positive.
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- Sabertooth and socrates63
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That's the thing isn't it? Even though I was disappointed, if someone tries to make it right or at least acknowledge their responsibility, I'm good. It didn't need to go the way it did.
Also, the 50s board game story is heartbreaking. I don't get that kinda disregard for your customers. At least they refunded your friend.
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I had a few cases where the item arrived damaged or didn't match the condition described. I always offered the seller that I'd keep it for a partial refund, and they've always accepted my proposal for a partial refund (usually around $5 on $15-$20 item). I usually don't do this and will just accept the item and go on with my life but have complained in a few instance. In this case, I wouldn't bother with USPS either as Rick suggested. I'd suggest going directly to ebay and reporting that the item arrived damaged and you want a full refund.
A month ago, I bought an Xbox 360 game on ebay. It was supposed to be in "good" condition, but when I got it, most of the cover had water damage. The angle and lighting of the photos in the listing did not show the damage nor was it disclosed. I notified the seller and provided photos. I offered to keep it if he gave me $12 refund (it was $20 + $4 shipping), but he asked me to return it for full refund instead (although the listing indicated that the seller does not accept returns).
At that point, I didn't want to interact directly with the seller, and I triggered ebay's return process. It was very smooth and fast. I was a little surprised to see that the shipping cost would be refunded and ebay even provided a free return shipping label. In all my years of purchasing from ebay, this was my first return. As a consumer, ebay's return process gave me confidence.
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- RickR and Sabertooth
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