Excellent observation @Clint Thompson!! That is spot-on
Haha yes! Geraldine knew me by name.
I had the direct number to the front desk. This was a (408) number as opposed to the 1-800 number. The (408) number had a more corporate feel to it, as though they were primarily there to take calls from suppliers, developers, etc. whereas the 1-800 number was really the consumer sales line. I didn't know about the 1-800 number for some time, and by then I had already developed a relationship with Geraldine as a contact.
I've mentioned this a few times, including the stories I've shared before here:
When I caught the Atari bug and thought I was the only kid on the planet who had an interest in Atari and classic games, I scoured every Toys R Us, Kay-Bee and Sears I could find. While I had just a skosh of success finding clearance Asteroids and E.T. games, along with an occasional Missile Command, RealSports Soccer, and of course a selection of Atari Lynx games, I couldn't for the life of me find an Atari 7800 system or games.
My brilliant mom suggested I call information (this was pre-google) and ask if they had a phone number for Atari in Sunnyvale, CA. Sure enough they did, and the operator offered to connect me to the front desk at Atari.
When the phone rang, Geraldine answered "Good afternoon, this is Atari" in a very polite voice. I suspect she immediately recognized she was speaking with an 11 year old and knew how to handle the call. I briefly told her that I was calling because I had a renewed interest in Atari and was unable to find Atari items locally. I explained that I had grown up playing 2600 & 7800, but my family sold our Atari collection five years prior and bought Nintendo, and now I had a reignited, fiery interest in Atari and was interested in purchasing a new Atari 7800 system and games. Geraldine was very understanding and helpful. She explained that Atari still had a great supply of 2600 and 7800 games, hardware and accessories, and offered to send me a brochure and ordering information, and would include information for the Lynx as well. I cannot tell you how excited I was. I held it together though and acted as professional as an 11 year old could have. I shared enough of my story for Geraldine to remember me in future calls. I would end up calling Atari and speaking with Geraldine about once every month or so. She always knew my name and she was always very gracious and very helpful. In hindsight I'm surprised she didn't send me an Atari Advantage poster or stickers or something.
I was also able to get Julie Wade and John Skruch on the phone on at least two occasions, and spoke with them about the potential of new 7800 games being released for 1993, and was told that new games were "on the horizon" but the focus had shifted to getting the Atari Jaguar ready for launch and continuing support for Atari Lynx. In hindsight I believe they were referring to unreleased Atari 7800 games like Toki, Super Off-Road, Electrocop and others, but I can't say that with certainty. I also ended up semi-prank calling Jack Tramiel at home a few times and recorded our conversations, but that's a story that should be shared in another thread.
As a side note: I remember it was a Saturday around lunch when my mom suggested I call information and ask if they had a phone number for Atari. The operator put me through, but because it was the weekend Atari was closed and I had to wait until Monday to call them back. It felt like an eternity having to wait the rest of the week for the envelope from Atari to come in the mail! When it arrived that Thursday, it was like Christmas. I spent hours reading through every word of every page that Geraldine sent me. For the first time, I could hold something in my hands that came from Atari, that would serve as my ability to order games and systems, it was my connection to the World of Atari and everything that came after.